Thompson Cigars- Where is the Customer Service?

I recently made a purchase from the Thompson Cigar Company, Americas oldest mail order cigar company, that has left me with a bad taste in my mouth- not a good idea for a cigar company. In this day and age, it is standard to receive confirmation of orders, and I would definitely say that it is expected to receive notification if there will be a deviation from the order.

I logged into the organizations website, and purchased a cigar humidor bundle that comes with a lighter and 20 assorted cigars. Thompson Cigars sent me an email confirming my purchase, with an order number, and the email linked to the Thompson Cigar Company site. The invoice stated that my order is in process.

24 hours later, I still have not received a shipping number from the company. Being an impatient person I contacted customer service, where I was informed that the item was back ordered and would not ship for at least 2 weeks. This is the type of information that should be supplied on an invoice, and should be communicated to the buyer at some point in the process. They have since attached a note to the product on the website, which is an effective solution for future orders. However, this does not explain the break down in customer service that I was subject to.

This will be an ongoing topic. I will be reviewing the product once it arrives, and I certainly hope the quality of the product is sufficient to offset the aggravation of insufficient customer service.